Cigars International is a leading online retailer of premium cigars, offering a vast selection of brands, styles, and flavors to cigar enthusiasts around the world. Founded in 1996, the company has established itself as a trusted source for high-quality cigars, competitive pricing, and exceptional customer service. With a strong online presence and multiple retail locations, Cigars International has become a go-to destination for cigar aficionados and newcomers alike.
History of Cigars International
Cigars International was founded by a group of passionate cigar enthusiasts who sought to create a platform that would provide easy access to premium cigars, regardless of location. The company started as a small online retailer, but its commitment to quality, customer service, and competitive pricing quickly propelled it to the forefront of the industry. Over the years, Cigars International has expanded its operations, opening retail locations in Pennsylvania and Florida, and establishing a strong presence in the cigar community.
Product Selection
Cigars International boasts an impressive selection of premium cigars from renowned manufacturers, including Padron, Ashton, Arturo Fuente, and Oliva, among others. The company's inventory includes a vast range of styles, from mild and creamy to full-bodied and complex, ensuring that there's something for every palate. In addition to cigars, Cigars International also offers a variety of cigar accessories, such as humidors, cutters, and lighters, to enhance the cigar-smoking experience.
Pricing and Discounts
One of the key advantages of shopping with Cigars International is its competitive pricing. The company offers some of the lowest prices in the industry, making premium cigars more accessible to a wider range of customers. Additionally, Cigars International frequently offers special promotions, discounts, and loyalty rewards, providing customers with even more value for their money. Whether you're a seasoned cigar enthusiast or just starting your collection, Cigars International's pricing and discounts make it an attractive option.
Customer Service
Cigars International is renowned for its exceptional customer service. The company's dedicated team of cigar experts is available to assist with any questions or concerns, providing personalized recommendations and guidance to ensure that customers find the perfect cigar. Cigars International also offers a 30-day money-back guarantee, allowing customers to return or exchange products that don't meet their expectations. This commitment to customer satisfaction has earned the company a loyal following and numerous industry awards.
Shipping and Handling
Cigars International takes great care in packaging and shipping its products to ensure that they arrive at customers' doorsteps in pristine condition. The company uses specialized packaging materials and climate-controlled shipping to maintain the optimal humidity and temperature levels required for premium cigars. Orders are typically shipped within 24-48 hours, and Cigars International offers a range of shipping options, including expedited and international delivery, to accommodate customers' needs.
Return Policy
Cigars International stands behind the quality of its products and is committed to customer satisfaction. If, for any reason, a customer is not satisfied with their purchase, they can return or exchange it within 30 days of delivery. The company's return policy is hassle-free, and customers can initiate the return process by contacting the customer service team. Cigars International will provide a prepaid return shipping label and process the refund or exchange promptly.
Community Involvement
Cigars International is an active participant in the cigar community, regularly hosting events, sponsoring charity initiatives, and collaborating with industry partners to promote the enjoyment of premium cigars. The company's social media channels and online forums provide a platform for customers to connect with each other, share their experiences, and stay up-to-date on the latest industry news and trends.
Awards and Recognition
Cigars International has received numerous awards and accolades for its commitment to quality, customer service, and community involvement. The company has been recognized as one of the top online retailers by industry publications, such as Cigar Aficionado and Cigar Journal, and has received awards for its charitable initiatives and community engagement. These accolades are a testament to Cigars International's dedication to providing an exceptional customer experience and its passion for promoting the enjoyment of premium cigars.
Frequently Asked Questions
What is Cigars International and what do you offer?
Cigars International is a leading online retailer of premium cigars, accessories, and cigar-related products. We offer a vast selection of cigars from top brands, boutique labels, and hard-to-find gems, along with expert advice, competitive pricing, and exceptional customer service.
How do I choose the right cigar for me?
Choosing the right cigar can be overwhelming, but we're here to help! Consider your personal taste preferences, the occasion, and your budget. You can also browse our website, read reviews, and ask our expert staff for recommendations. We'll guide you through the process to find the perfect cigar for your needs.
What are the different types of cigars?
There are several types of cigars, including Corona, Robusto, Toro, Churchill, and Pyramid. Each type has its unique characteristics, such as size, shape, and flavor profile. We offer a wide range of cigar types to cater to different tastes and preferences.
What is the difference between a premium and a machine-made cigar?
Premium cigars are handmade from high-quality tobacco leaves, carefully selected and crafted to provide a rich, complex flavor profile. Machine-made cigars, on the other hand, are mass-produced using lower-quality tobacco and machinery. Premium cigars offer a superior smoking experience, while machine-made cigars are more affordable but lack the complexity and nuance.
How do I store my cigars?
Proper storage is crucial to maintaining the quality and flavor of your cigars. We recommend storing them in a humidor, a specialized box designed to maintain a consistent humidity level. You can also use a cigar case or a cool, dry place. Avoid exposing your cigars to direct sunlight, heat, or extreme humidity changes.
What is a humidor, and do I need one?
A humidor is a device designed to maintain a consistent humidity level, typically between 65-75%, to store cigars. If you plan to store cigars for an extended period, a humidor is essential to preserve their flavor and quality. We offer a range of humidors to suit different needs and budgets.
How do I light a cigar?
Lighting a cigar requires some technique. Hold the cigar at an angle, and use a butane lighter or a cedar spill to ignite the foot. Rotate the cigar to ensure an even burn, and take slow, gentle puffs to avoid overheating the tobacco.
What is the ideal humidity level for cigars?
The ideal humidity level for cigars is between 65-75%. This range allows the tobacco to breathe and maintain its natural oils, ensuring a smooth, flavorful smoke. Anything below 60% can cause the cigars to dry out, while above 80% can lead to mold and mildew.
Can I return or exchange a cigar if I don't like it?
We understand that taste preferences can vary. If you're not satisfied with a cigar, you can return or exchange it within our specified return policy. Please see our website for details on our return and exchange procedures.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts, promotions, and special deals on our website and social media channels. Sign up for our newsletter or follow us to stay informed about our latest offers and savings opportunities.
How do I know if a cigar is of high quality?
A high-quality cigar typically has a smooth, even wrapper, a well-constructed cap, and a consistent burn. The aroma should be pleasant, and the flavor profile should be complex and balanced. Look for reviews, ratings, and expert recommendations to help you make an informed decision.
What is the difference between a Cuban and a non-Cuban cigar?
Cuban cigars are made from tobacco grown in Cuba, known for its unique flavor profile and rich history. Non-Cuban cigars, on the other hand, are made from tobacco grown in other countries, such as the Dominican Republic, Nicaragua, or Honduras. While both types can be of high quality, Cuban cigars are often considered more exclusive and sought after.
Can I buy cigars as a gift?
Absolutely! Cigars make a thoughtful and unique gift for friends, family, or colleagues. We offer gift wrapping and personalized messages to make your gift even more special. Simply select the gift option during checkout, and we'll take care of the rest.
Do you ship internationally?
Yes, we ship to most countries worldwide. However, please note that international shipping regulations and restrictions may apply. We recommend checking with your local authorities before placing an order. We'll do our best to ensure timely and secure delivery to your doorstep.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. We offer expedited shipping options for an additional fee. Please allow 3-7 business days for domestic delivery and 7-14 business days for international delivery.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request, but please note that we may not be able to make changes once the order has shipped.
Is my personal and payment information secure?
Absolutely! Our website uses industry-standard SSL encryption to protect your personal and payment information. We also comply with all relevant data protection regulations to ensure your data is safe and secure.
Do you offer any loyalty programs or rewards?
Yes, we have a loyalty program that rewards our loyal customers with points for every purchase. These points can be redeemed for discounts, free products, and exclusive offers. We also offer special rewards for our frequent buyers and referrals.
Can I get a refund or replacement if my cigars are damaged?
We take great care in packaging and shipping our products. However, if you receive damaged or defective cigars, please contact us within a reasonable timeframe, and we'll work with you to resolve the issue promptly and fairly.
How do I know if a cigar is authentic?
We only sell authentic, genuine products from authorized dealers and manufacturers. Be cautious of counterfeit products sold by unauthorized retailers. If you have any doubts, contact us, and we'll verify the authenticity of the product.
Can I purchase cigars in bulk?
Yes, we offer bulk purchasing options for individuals, businesses, and events. Please contact our customer service team to discuss your specific needs and receive a customized quote.
Do you offer any educational resources or cigar-related content?
Yes, we have a wealth of educational resources, including articles, videos, and blog posts, to help you improve your cigar knowledge and appreciation. We also offer cigar-pairing guides, tasting notes, and expert advice to enhance your cigar experience.
How do I contact your customer service team?
You can reach our customer service team through our website, phone, or email. We're available to assist you with any questions, concerns, or issues you may have. We strive to respond to all inquiries within 24-48 hours.