Cigars International is a renowned online retailer of premium cigars, accessories, and related products. With a vast selection of cigars from top brands, competitive pricing, and a user-friendly website, it's no wonder why many cigar enthusiasts turn to Cigars International for their cigar needs. However, like any online retailer, Cigars International is not immune to issues that may arise during the shopping experience. This is where their customer service comes in – a team dedicated to resolving problems, answering questions, and providing an overall positive experience for customers.
Cigars International Customer Service Table of Contents
Contacting Cigars International Customer Service
Contacting Cigars International Customer Service
Reaching out to Cigars International's customer service team is relatively straightforward. You can contact them through various channels, including:
Phone: 1-888-244-2790 (Monday to Friday, 8am to 9pm EST)
Email: [customerservice@cigarsinternational.com](mailto:customerservice@cigarsinternational.com)
Live Chat: Available on their website during business hours
Mail: Cigars International, 1911 Spillman Dr, Bethlehem, PA 18017
Regardless of the method you choose, be prepared to provide your order number, name, and a detailed description of your issue or question to ensure a prompt and effective resolution.
Hours of Operation
Cigars International's customer service team operates on a standard Monday to Friday schedule, with hours of 8am to 9pm EST. This means that if you have an issue or question outside of these hours, you may need to wait until the next business day for a response. However, their live chat feature is available during business hours, providing a convenient way to get immediate assistance.
Types of Issues Handled by Customer Service
Cigars International's customer service team is equipped to handle a wide range of issues, including:
Order tracking and status updates
Returns, refunds, and exchanges
Product information and recommendations
Payment and billing issues
Shipping and delivery concerns
Website technical issues and errors
If you're experiencing an issue that's not listed here, don't hesitate to reach out to their customer service team – they're trained to handle a variety of problems and will do their best to assist you.
Response Times and Resolution
Cigars International prides itself on providing timely and effective responses to customer inquiries. While response times may vary depending on the volume of requests, you can typically expect a response within 24-48 hours. In some cases, resolutions may take longer, but the customer service team will keep you informed throughout the process.
Return and Refund Policy
Cigars International offers a 30-day return policy for most products. If you're not satisfied with your purchase, you can return it for a refund or exchange. However, certain products, such as humidors and accessories, may have a restocking fee. Be sure to review their return and refund policy before making a purchase to ensure you understand the process.
Tips for a Smooth Experience
To ensure a smooth and hassle-free experience with Cigars International, follow these tips:
Double-check your order before submitting it to avoid errors
Keep track of your order status and tracking information
Read and understand their return and refund policy
Be prepared to provide detailed information when contacting customer service
Take advantage of their live chat feature for immediate assistance
Cigars International's customer service team is dedicated to providing an exceptional experience for their customers. With multiple contact methods, a wide range of issue resolution, and a commitment to timely responses, you can trust that your concerns will be addressed promptly and professionally. By understanding their customer service process and following the tips outlined above, you can ensure a smooth and enjoyable experience with Cigars International.
Frequently Asked Questions
What is the best way to contact Cigars International customer service?
Cigars International offers multiple ways to contact their customer service team. You can reach them by phone at 1-888-244-2790, email at [customer.service@cigarsinternational.com](mailto:customer.service@cigarsinternational.com), or through their website's live chat feature. They are available to assist you Monday through Friday from 9am to 7pm EST.
What are the hours of operation for Cigars International customer service?
The customer service team is available to assist you Monday through Friday from 9am to 7pm EST. They are closed on weekends and major holidays.
How do I track my order from Cigars International?
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your package on the shipping carrier's website. You can also log in to your account on the Cigars International website to view your order history and track your package.
What if I need to return or exchange an item?
Cigars International has a 30-day return and exchange policy. If you are not satisfied with your purchase, you can return it for a refund or exchange it for a different product. Please contact their customer service team to initiate the return or exchange process and obtain a return merchandise authorization (RMA) number.
How do I know if my cigars are authentic?
Cigars International only sells authentic, premium cigars from authorized manufacturers. They guarantee the authenticity of every cigar they sell, and each cigar is carefully inspected before shipping to ensure it meets their high standards.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact Cigars International's customer service team immediately. They will work with you to resolve the issue and provide a replacement or refund, whichever is applicable.
Can I cancel my order?
If you need to cancel your order, please contact Cigars International's customer service team as soon as possible. They will do their best to accommodate your request, but please note that orders are often processed and shipped quickly, so it may not be possible to cancel an order once it has been shipped.
How do I reset my password?
If you have forgotten your password, you can reset it by clicking on the "Forgot Password" link on the Cigars International website. Follow the prompts to enter your email address and reset your password.
What forms of payment does Cigars International accept?
Cigars International accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept PayPal and other digital payment methods.
Is my personal and payment information secure?
Yes, Cigars International takes the security of your personal and payment information very seriously. Their website uses industry-standard SSL encryption to protect your data, and they comply with all relevant payment card industry (PCI) security standards.
How do I use a promo code or discount?
To use a promo code or discount, simply enter the code in the promo code field during checkout. The discount will be applied to your order total. Please note that some promo codes may have restrictions or expiration dates, so be sure to read the terms and conditions carefully.
What is the Cigars International rewards program?
The Cigars International rewards program is a loyalty program that rewards customers for their purchases. Members earn points for every dollar they spend, which can be redeemed for discounts, free products, and other rewards.
How do I earn rewards points?
You earn rewards points for every dollar you spend on qualifying purchases at Cigars International. You can also earn points for referring friends, leaving reviews, and participating in other activities on their website.
How do I redeem my rewards points?
To redeem your rewards points, log in to your account on the Cigars International website and click on the "Rewards" tab. From there, you can browse the rewards catalog and redeem your points for the rewards of your choice.
What if I have a question about a specific product?
If you have a question about a specific product, you can contact Cigars International's customer service team or use their website's live chat feature. They also have a comprehensive product description and review section on their website that may answer your questions.
Can I purchase cigars as a gift?
Yes, Cigars International offers a gift wrapping service for purchases. Simply select the gift wrapping option during checkout, and they will beautifully wrap your gift and include a personalized gift card.
Does Cigars International offer international shipping?
Yes, Cigars International ships to many international destinations. However, please note that international shipping rates and regulations may vary, and some products may not be available for international shipping.
How do I know which cigars are right for me?
Cigars International has a team of knowledgeable cigar experts who can help you find the perfect cigar for your tastes and preferences. You can contact their customer service team or use their website's "Cigar Finder" tool to get recommendations.
What is the Cigars International satisfaction guarantee?
Cigars International stands behind the quality of their products and offers a 100% satisfaction guarantee. If you are not satisfied with your purchase, they will work with you to resolve the issue and provide a refund or replacement, whichever is applicable.
How do I stay up-to-date on Cigars International promotions and news?
You can stay up-to-date on Cigars International promotions and news by signing up for their email newsletter, following them on social media, or checking their website regularly for updates and special offers.
Can I purchase cigars in bulk?
Yes, Cigars International offers bulk purchasing options for many of their products. Contact their customer service team to inquire about bulk pricing and availability.
What if I have a question about my account?
If you have a question about your account, please contact Cigars International's customer service team. They can assist with account-related issues, such as updating your account information or resolving billing issues.
Is Cigars International a reputable company?
Yes, Cigars International is a reputable company with a long history of providing high-quality products and excellent customer service. They have an A+ rating with the Better Business Bureau and are a trusted name in the cigar industry.
How do I leave a review or provide feedback?
You can leave a review or provide feedback on Cigars International's website by clicking on the "Reviews" tab on the product page or by contacting their customer service team directly. They value your feedback and use it to improve their products and services.