As a cigar enthusiast, you may have encountered situations where you need to contact Cigars International, a leading online retailer of premium cigars, for various reasons. Whether you're looking to place an order, inquire about a product, or resolve an issue, having access to their phone number is crucial. In this article, we'll provide you with the Cigars International phone number, along with other essential contact information and tips on how to get in touch with their customer service team.
Why You May Need to Contact Cigars International
There are several reasons why you may need to contact Cigars International. Perhaps you're looking to:
• Place an order over the phone or get assistance with an online order
• Inquire about a specific product, including availability, pricing, or product information
• Report an issue with your order, such as a missing or damaged item
• Request a refund or exchange
• Get information on their loyalty program or rewards
• Ask about their return policy or warranty
Cigars International Phone Number
The Cigars International phone number is 1-888-244-2790. This number is available for customers to call Monday through Friday, from 8:00 am to 9:00 pm EST, and Saturday from 9:00 am to 5:30 pm EST. Please note that their phone lines are closed on Sundays and major holidays.
Additional Contact Information
In addition to their phone number, Cigars International offers other ways to get in touch with their customer service team:
• Email: [customerservice@cigarsinternational.com](mailto:customerservice@cigarsinternational.com)
• Live Chat: Available on their website during business hours
• Mailing Address: Cigars International, 1911 Spillman Drive, Bethlehem, PA 18017
Tips for Calling Cigars International
To ensure a smooth and efficient call with Cigars International, follow these tips:
• Have your order number or account information ready
• Be prepared to describe your issue or question in detail
• Be patient and courteous with the customer service representative
• Take notes during the call, including the representative's name and any resolutions or next steps discussed
What to Expect When You Call
When you call Cigars International, you can expect to be greeted by a friendly and knowledgeable customer service representative. They will ask for your name, order number, or account information to assist you with your inquiry. Be prepared to provide detailed information about your issue or question, and the representative will work to resolve it promptly and efficiently.
Resolving Issues with Cigars International
In the event that you encounter an issue with your order or have a concern, Cigars International is committed to resolving it quickly and fairly. Their customer service team is trained to listen to your concerns and work with you to find a solution. If you're not satisfied with the resolution, you can ask to speak with a supervisor or manager for further assistance.
In conclusion, having access to the Cigars International phone number and other contact information is essential for any cigar enthusiast. Whether you're a new customer or a loyal repeat customer, their customer service team is available to assist you with any questions or concerns you may have. By following the tips outlined in this article, you can ensure a smooth and efficient call with Cigars International.
Remember, the Cigars International phone number is 1-888-244-2790. Don't hesitate to reach out to them for any reason. Their customer service team is dedicated to providing you with an exceptional customer experience.
Frequently Asked Questions
What is the Cigars International phone number?
The Cigars International phone number is 1-888-244-2790. This number is available for customers to call and speak with a customer service representative Monday through Friday from 8am to 9pm EST, and Saturday from 9am to 5pm EST.
What are the hours of operation for the Cigars International customer service team?
The Cigars International customer service team is available to assist customers Monday through Friday from 8am to 9pm EST, and Saturday from 9am to 5pm EST. They are closed on Sundays and major holidays.
Can I place an order over the phone with Cigars International?
Yes, you can place an order over the phone with Cigars International. Simply call their phone number at 1-888-244-2790 and a customer service representative will be happy to assist you with your order.
Do I need to create an account to place an order with Cigars International?
No, you do not need to create an account to place an order with Cigars International. However, creating an account can make it easier to track your orders and access your order history.
What forms of payment does Cigars International accept?
Cigars International accepts a variety of payment methods, including Visa, Mastercard, American Express, Discover, and PayPal.
How do I track my order from Cigars International?
You can track your order from Cigars International by logging into your account on their website and clicking on the "Order History" tab. You can also track your order by calling their customer service team at 1-888-244-2790.
What is the return policy for Cigars International?
Cigars International has a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Can I cancel my order with Cigars International?
Yes, you can cancel your order with Cigars International as long as it has not shipped. To cancel your order, call their customer service team at 1-888-244-2790.
How do I contact Cigars International via email?
You can contact Cigars International via email by filling out the contact form on their website. A customer service representative will respond to your email within 24-48 hours.
What is the best way to store my cigars?
The best way to store your cigars is in a humidor at a temperature between 68-72°F and a humidity level of 68-72%. This will help to keep your cigars fresh and flavorful.
How often should I humidify my humidor?
You should humidify your humidor every 1-2 weeks, depending on the humidity level in your area. It's also a good idea to check the humidity level in your humidor regularly to ensure it's within the optimal range.
What is the difference between a Corona and a Robusto cigar?
A Corona cigar is typically 5-6 inches in length and has a ring gauge of 42-44. A Robusto cigar is typically 4-5 inches in length and has a ring gauge of 48-50. The main difference between the two is the size and shape.
What is the best way to cut a cigar?
The best way to cut a cigar is with a cigar cutter, which is specifically designed to cut the cigar cap without damaging the wrapper. You can also use a pair of scissors or a knife, but be careful not to apply too much pressure.
How do I light a cigar?
To light a cigar, hold the flame to the foot of the cigar and rotate it slowly until the entire foot is lit. Once the cigar is lit, blow on the foot to ensure the tobacco is burning evenly.
What is the best way to extinguish a cigar?
The best way to extinguish a cigar is to press the lit end into a ashtray or other heat-resistant surface. Do not blow on the cigar to extinguish it, as this can cause the ember to spread and potentially cause a fire.
Can I return a cigar that I've already smoked?
No, Cigars International does not accept returns on cigars that have already been smoked. All returns must be in their original, unopened packaging.
Does Cigars International offer any discounts or promotions?
Yes, Cigars International offers a variety of discounts and promotions throughout the year. Sign up for their email newsletter or follow them on social media to stay up-to-date on their latest deals.
Can I purchase cigars from Cigars International if I'm under 21?
No, Cigars International does not sell cigars to anyone under the age of 21. You must be at least 21 years old to purchase cigars from their website or by phone.
Is it safe to purchase cigars online from Cigars International?
Yes, it is safe to purchase cigars online from Cigars International. Their website uses SSL encryption to protect your personal and payment information, and they have a secure payment processing system in place.
Can I purchase cigars from Cigars International if I live outside of the United States?
No, Cigars International only ships within the United States. They do not ship internationally due to customs and import regulations.
How long does shipping take from Cigars International?
Shipping times from Cigars International vary depending on your location. Standard shipping typically takes 3-7 business days, while expedited shipping takes 2-3 business days.
Can I change my shipping address after I've placed an order?
Yes, you can change your shipping address after you've placed an order by calling Cigars International's customer service team at 1-888-244-2790. However, please note that if your order has already shipped, it may not be possible to change the shipping address.
What if I receive a damaged or defective product from Cigars International?
If you receive a damaged or defective product from Cigars International, contact their customer service team at 1-888-244-2790 and they will be happy to assist you with a replacement or refund.
Can I purchase gift cards from Cigars International?
Yes, Cigars International offers gift cards in various denominations. You can purchase gift cards on their website or by calling their customer service team at 1-888-244-2790.
How do I check the balance on my Cigars International gift card?
You can check the balance on your Cigars International gift card by logging into your account on their website or by calling their customer service team at 1-888-244-2790.
Can I use multiple promo codes at once on Cigars International?
No, Cigars International only allows one promo code per order. If you try to use multiple promo codes, only the first one will be applied.
How do I know if a promo code is valid on Cigars International?
You can check the validity of a promo code on Cigars International by entering it at checkout. If the code is valid, it will be applied to your order. If it's not valid, an error message will appear.