Jr Cigars is a well-known online retailer specializing in cigars, cigar accessories, and related products. With a vast selection of premium cigars from renowned manufacturers, Jr Cigars has become a go-to destination for cigar enthusiasts. But, as with any online retailer, the question arises: Is Jr Cigars legit? In this article, we'll delve into the world of Jr Cigars, exploring their history, products, customer service, and more to provide you with a comprehensive understanding of this popular online cigar store.
A Brief History of Jr Cigars
Jr Cigars was founded in 1968 by a passionate cigar enthusiast, Victor Levine. Initially, the company operated as a small retail store in Bergenfield, New Jersey, offering a limited selection of cigars. Over the years, Jr Cigars expanded its product line, and in 1997, the company took the leap into the online world, launching its website. Today, Jr Cigars is one of the largest online cigar retailers, boasting an impressive inventory of over 1,500 cigar brands and 10,000 products.
Product Selection and Quality
Jr Cigars takes pride in its vast and diverse product selection. From premium cigars to machine-made cigars, cigarillos, and even cigar accessories, Jr Cigars has something for every cigar enthusiast. They offer products from renowned manufacturers like Padron, Ashton, and Oliva, as well as boutique brands and hard-to-find cigars. Jr Cigars also has an in-house team of experts who carefully select and inspect each product to ensure the highest quality.
Prices and Discounts
Jr Cigars is known for its competitive pricing, offering customers significant savings compared to traditional brick-and-mortar stores. They also offer various discounts, promotions, and loyalty programs to reward their customers. Jr Cigars' "Best Price Guarantee" ensures that customers get the lowest price on their purchases. If you find a lower price elsewhere, Jr Cigars will match it and even offer an additional 10% discount.
Customer Service and Support
Jr Cigars prioritizes customer satisfaction, providing exceptional customer service through multiple channels. Their dedicated team is available to assist with any questions or concerns via phone, email, or live chat. Jr Cigars also has a comprehensive FAQ section and a blog featuring informative articles, reviews, and tutorials. Additionally, they offer a 30-day money-back guarantee, allowing customers to return or exchange products that don't meet their expectations.
Shipping and Handling
Jr Cigars understands the importance of timely and secure shipping. They offer fast and reliable shipping options, including same-day shipping for orders placed before 2 PM EST. Jr Cigars uses specialized packaging to protect fragile products during transit, ensuring that your cigars arrive in pristine condition. They also provide tracking information for all orders, keeping you informed every step of the way.
Return and Refund Policy
Jr Cigars has a customer-friendly return and refund policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Jr Cigars also accepts returns on cigars that have been damaged during shipping or are defective. However, it's essential to note that returns are subject to certain conditions, such as the product being in its original packaging and condition.
Security and Payment Options
Jr Cigars prioritizes the security of its customers' personal and payment information. Their website is protected by 128-bit SSL encryption, ensuring that all transactions are secure and confidential. Jr Cigars accepts various payment options, including major credit cards, PayPal, and even cryptocurrencies like Bitcoin. They also offer a secure checkout process, allowing you to complete your purchase with confidence.
Conclusion: Is Jr Cigars Legit?
After exploring Jr Cigars' history, product selection, pricing, customer service, and more, it's clear that Jr Cigars is a legitimate online retailer. With a strong reputation, competitive pricing, and exceptional customer service, Jr Cigars has earned its place as a trusted destination for cigar enthusiasts. While no online retailer is perfect, Jr Cigars' commitment to quality, customer satisfaction, and security makes them a reliable choice for anyone looking to purchase cigars online.
In conclusion, Jr Cigars is a reputable online retailer that offers an impressive selection of premium cigars, competitive pricing, and exceptional customer service. Whether you're a seasoned cigar enthusiast or just starting your cigar journey, Jr Cigars is definitely worth considering. So, go ahead and explore their website, and experience the Jr Cigars difference for yourself.
Frequently Asked Questions
Is Jr Cigars a reputable company?
Jr Cigars is a well-established and reputable company in the cigar industry. They have been in business for over 50 years and have built a strong reputation for providing high-quality cigars and excellent customer service.
What types of cigars does Jr Cigars sell?
Jr Cigars offers a wide selection of premium cigars from top manufacturers, including Padron, Ashton, and Arturo Fuente, as well as their own in-house brands. They also carry a variety of machine-made and bundled cigars.
Are Jr Cigars' prices competitive?
Yes, Jr Cigars is known for offering competitive prices on their cigars. They often have sales and promotions, and their everyday prices are generally lower than those found at traditional brick-and-mortar cigar shops.
Does Jr Cigars offer a satisfaction guarantee?
Yes, Jr Cigars stands behind their products and offers a 100% satisfaction guarantee. If you're not happy with your purchase, you can return it for a refund or exchange.
How does Jr Cigars store their cigars?
Jr Cigars takes great care in storing their cigars. They maintain a state-of-the-art humidor facility that is climate-controlled and monitored 24/7 to ensure that their cigars are stored at the optimal temperature and humidity levels.
Can I trust Jr Cigars with my credit card information?
Yes, Jr Cigars takes the security of their customers' credit card information very seriously. Their website is secured with SSL encryption, and they comply with all relevant industry standards for credit card processing.
Does Jr Cigars offer free shipping?
Jr Cigars offers free shipping on orders over a certain amount, which varies depending on the location. They also offer discounted shipping rates for smaller orders.
How long does shipping take from Jr Cigars?
Shipping times from Jr Cigars vary depending on the location, but most orders are shipped within 24-48 hours of receipt. They offer a range of shipping options, including ground, 2-day, and overnight shipping.
Can I cancel or change my order?
If you need to cancel or make changes to your order, contact Jr Cigars' customer service department as soon as possible. They will do their best to accommodate your request, but please note that they may not be able to make changes once an order has shipped.
Does Jr Cigars offer a loyalty program?
Yes, Jr Cigars has a loyalty program that rewards customers for their purchases. Members earn points for every dollar spent, which can be redeemed for discounts and other perks.
Can I purchase Jr Cigars' products in-store?
Jr Cigars has a physical store location in New Jersey, but they also operate primarily as an online retailer. Most of their products are available for purchase online, but they may not have all products available in-store.
Does Jr Cigars offer gift options?
Yes, Jr Cigars offers a range of gift options, including gift boxes, humidors, and accessories. They also offer a gift wrapping service for an additional fee.
Can I get a refund or exchange on a gift?
If you're not satisfied with a gift purchase, Jr Cigars offers a 100% satisfaction guarantee. The recipient can return the gift for a refund or exchange, and Jr Cigars will work with them to find a suitable replacement.
Does Jr Cigars offer international shipping?
Yes, Jr Cigars ships to many international destinations. However, please note that international shipping rates and delivery times may vary, and some products may not be available for international shipment.
Can I track my Jr Cigars order?
Yes, Jr Cigars provides tracking information for all orders. You can track the status of your order through their website or by contacting their customer service department.
What forms of payment does Jr Cigars accept?
Jr Cigars accepts a range of payment methods, including credit cards, PayPal, and check or money order.
Is Jr Cigars a authorized dealer for their brands?
Yes, Jr Cigars is an authorized dealer for all of the brands they carry. They work directly with the manufacturers to ensure that their products are authentic and meet the highest standards of quality.
Does Jr Cigars offer any certifications or warranties?
Jr Cigars stands behind the quality of their products and offers a range of certifications and warranties. For example, they offer a 100% satisfaction guarantee and a 30-day warranty on many of their products.
Can I purchase Jr Cigars' products wholesale?
Yes, Jr Cigars offers wholesale pricing for businesses and retailers. Contact their customer service department for more information on their wholesale program.
Does Jr Cigars offer any educational resources?
Yes, Jr Cigars offers a range of educational resources, including cigar tutorials, blog posts, and videos. They also have a team of knowledgeable customer service representatives who can answer questions and provide guidance.
Can I get a discount on my first order?
Yes, Jr Cigars often offers discounts and promotions for new customers. Check their website or sign up for their email newsletter to stay informed about current offers.
Does Jr Cigars have a physical store location?
Yes, Jr Cigars has a physical store location in New Jersey. They welcome visitors and offer a range of services, including cigar rolling and humidor maintenance.
Can I get a refund on a used or opened product?
Jr Cigars' return policy varies depending on the product and the reason for return. Generally, they do not accept returns on used or opened products, but they may make exceptions in certain cases. Contact their customer service department for more information.
Does Jr Cigars offer any charitable donations or sponsorships?
Yes, Jr Cigars is committed to giving back to the community and supports a range of charitable organizations and events. They also offer sponsorship opportunities for cigar-related events and organizations.
Can I get a copy of my invoice or receipt?
Yes, Jr Cigars provides a digital copy of your invoice or receipt with every order. You can also contact their customer service department to request a copy of your receipt.