About Jrs Cigars
Jrs Cigars is a renowned online retailer specializing in premium cigars, accessories, and humidors. With over 50 years of experience in the industry, Jrs Cigars has established itself as a trusted source for cigar enthusiasts. Their extensive selection, competitive pricing, and exceptional customer service have made them a go-to destination for cigar aficionados.
History of Jrs Cigars
Jrs Cigars was founded in 1969 by Lewis J. Rubin, who had a passion for cigars and a vision to provide high-quality products to customers. Over the years, the company has grown and expanded its operations, but its commitment to excellence and customer satisfaction has remained unwavering. Today, Jrs Cigars is a family-owned business, with Lewis's son, Jonathan, at the helm, ensuring that the company's values and traditions are carried forward.
Product Selection
Jrs Cigars boasts an impressive inventory of premium cigars from renowned manufacturers such as Arturo Fuente, Padron, and Ashton, among others. They offer a vast range of cigar styles, sizes, and strengths to cater to diverse tastes and preferences. From classic Cuban-heritage brands to innovative boutique labels, Jrs Cigars has something for every cigar enthusiast.
In addition to cigars, Jrs Cigars also carries a wide selection of humidors, cutters, lighters, and other accessories. Their humidors, in particular, are highly sought after for their exceptional quality and craftsmanship.
Pricing and Discounts
Jrs Cigars is known for its competitive pricing, making high-quality cigars and accessories accessible to a broad range of customers. They offer regular discounts, promotions, and special deals, which can be found on their website or through their email newsletter. Additionally, Jrs Cigars has a price-match guarantee, ensuring that customers get the best value for their money.
Customer Service
Jrs Cigars takes pride in its exceptional customer service. Their knowledgeable staff is available to assist with any questions or concerns, providing personalized recommendations and guidance. The company's commitment to customer satisfaction is reflected in its 30-day money-back guarantee, allowing customers to return or exchange products that do not meet their expectations.
Shipping and Handling
Jrs Cigars offers fast and reliable shipping, with most orders processed and shipped within 24 hours. They use state-of-the-art packaging materials to ensure that products arrive in perfect condition. The company also provides tracking information, allowing customers to monitor the status of their orders.
Return Policy
Jrs Cigars has a flexible return policy, allowing customers to return or exchange products within 30 days of delivery. The company accepts returns of unopened and unused products, and refunds are processed promptly upon receipt of the returned items.
Community Involvement
Jrs Cigars is actively involved in the cigar community, sponsoring events and participating in charity initiatives. The company also has a strong online presence, with an active social media following and a blog that features cigar reviews, industry news, and lifestyle articles.
Jrs Cigars is a trusted and reputable online retailer that offers an unparalleled cigar shopping experience. With its extensive selection, competitive pricing, and exceptional customer service, Jrs Cigars has established itself as a leader in the industry. Whether you're a seasoned cigar aficionado or just starting your cigar journey, Jrs Cigars is an excellent resource for all your cigar needs.
Frequently Asked Questions
What is JR Cigars?
JR Cigars is a renowned online retailer of premium cigars, cigar accessories, and other tobacco products. With a rich history dating back to 1969, JR Cigars has established itself as a trusted source for cigar enthusiasts, offering an extensive selection of products from top brands and boutique manufacturers.
What types of cigars does JR Cigars offer?
JR Cigars boasts an impressive inventory of premium cigars, including handmade, machine-made, and boutique cigars. Their collection features a wide range of flavors, strengths, and sizes, catering to diverse tastes and preferences. From classic Cuban-heritage brands to innovative, small-batch releases, JR Cigars has something for every cigar aficionado.
Are JR Cigars authentic?
Yes, JR Cigars is an authorized dealer for all the brands they carry. They guarantee the authenticity of their products, ensuring that customers receive genuine, high-quality cigars and accessories. JR Cigars has built strong relationships with top manufacturers, allowing them to offer exclusive deals and competitive pricing.
How does JR Cigars store their cigars?
JR Cigars takes great care in storing their cigars to maintain optimal freshness and quality. Their state-of-the-art humidors are climate-controlled, with precise temperature and humidity levels, ensuring that cigars are stored at the ideal conditions. This attention to detail ensures that customers receive their cigars in pristine condition.
What is the JR Cigars return policy?
JR Cigars offers a 30-day, 100% satisfaction guarantee. If customers are not satisfied with their purchase, they can return it within 30 days for a full refund or exchange. JR Cigars stands behind the quality of their products and wants customers to be completely happy with their purchase.
How does JR Cigars ship their products?
JR Cigars uses a variety of shipping methods to ensure fast and secure delivery. They offer free standard shipping on orders over $50, as well as expedited shipping options for an additional fee. JR Cigars takes great care in packaging their products, using specialized materials to protect cigars during transit.
Does JR Cigars offer any discounts or promotions?
Yes, JR Cigars regularly offers special deals, discounts, and promotions. They have a dedicated section on their website for sales and clearance items, as well as exclusive offers for email subscribers and loyalty program members. JR Cigars also provides bundle discounts, buy-one-get-one-free deals, and other limited-time promotions.
Can I purchase JR Cigars gift cards?
Yes, JR Cigars offers gift cards in various denominations, making it easy to share the joy of cigars with friends and loved ones. Gift cards can be redeemed online or by phone, and they never expire.
Does JR Cigars have a loyalty program?
Yes, JR Cigars has a loyalty program that rewards customers for their purchases. Members earn points for every dollar spent, which can be redeemed for discounts, free products, and other exclusive benefits. The loyalty program is free to join and offers tiered rewards based on annual spending.
How does JR Cigars ensure customer satisfaction?
JR Cigars is committed to providing exceptional customer service. They have a dedicated team of knowledgeable representatives available to answer questions, provide recommendations, and resolve any issues that may arise. JR Cigars also actively solicits customer feedback to continually improve their products and services.
Can I cancel or change my order?
JR Cigars allows customers to cancel or make changes to their order within a certain timeframe. Please contact their customer service team as soon as possible to request modifications or cancellations. Please note that some orders may be processed quickly, so it's essential to act promptly.
How does JR Cigars protect customer information?
JR Cigars takes customer privacy and security seriously. They use industry-standard encryption and secure servers to protect sensitive information, such as credit card numbers and personal data. JR Cigars is compliant with all relevant data protection regulations and never shares customer information with third-party vendors.
Can I purchase JR Cigars products in-store?
JR Cigars operates several retail stores across the United States, offering customers the opportunity to browse and purchase products in person. Their stores are staffed by knowledgeable associates who can provide expert advice and guidance.
Does JR Cigars offer international shipping?
Yes, JR Cigars ships to many countries worldwide. However, please note that international shipping rates and delivery times may vary. JR Cigars is not responsible for any customs duties, taxes, or fees associated with international shipments.
What forms of payment does JR Cigars accept?
JR Cigars accepts a variety of payment methods, including major credit cards, PayPal, and personal checks. They also offer financing options for larger purchases and provide a secure payment gateway to ensure safe transactions.
Can I purchase JR Cigars products wholesale?
Yes, JR Cigars offers wholesale pricing for qualified businesses and retailers. Please contact their wholesale department to discuss pricing, product availability, and other details.
Does JR Cigars offer cigar accessories and humidors?
Yes, JR Cigars carries an extensive selection of cigar accessories, including humidors, cutters, lighters, and ashtrays. They offer products from top brands and manufacturers, ensuring that customers have access to high-quality accessories to enhance their cigar-smoking experience.
Can I get a refund or exchange for a defective product?
Yes, JR Cigars stands behind the quality of their products. If a customer receives a defective item, they can return it for a full refund or exchange it for a replacement. Please contact JR Cigars' customer service team to initiate the return or exchange process.
How does JR Cigars source their products?
JR Cigars builds strong relationships with top manufacturers and suppliers to source their products. They work directly with factories, farms, and other industry partners to ensure access to the finest materials and craftsmanship. This direct sourcing approach allows JR Cigars to offer competitive pricing and unique products.
Does JR Cigars offer cigar education and resources?
Yes, JR Cigars is committed to educating and informing their customers about cigars. They provide a wealth of resources, including blog articles, videos, and guides, to help customers learn about cigar history, production, and appreciation.
Can I purchase JR Cigars products for corporate gifts or events?
Yes, JR Cigars offers customized gift solutions for corporate clients and event planners. They can provide personalized cigar boxes, humidors, and accessories with company logos or messaging, making for unique and memorable gifts.
How does JR Cigars support charitable causes?
JR Cigars is committed to giving back to the community and supports various charitable initiatives. They partner with organizations that align with their values, focusing on causes such as education, healthcare, and disaster relief.
Can I purchase JR Cigars products for resale?
Yes, JR Cigars allows customers to purchase products for resale, subject to certain conditions and restrictions. Please contact their wholesale department to discuss pricing, product availability, and other details.
Does JR Cigars offer a price match guarantee?
Yes, JR Cigars offers a price match guarantee. If a customer finds a lower price on an identical product from an authorized dealer, JR Cigars will match that price. Please contact their customer service team to initiate the price match process.
Can I get a JR Cigars catalog?
Yes, JR Cigars offers a print catalog that showcases their extensive product range. Customers can request a catalog by mail or view it digitally on their website.