Ralph's Cigars is a well-established and reputable online retailer specializing in premium cigars, accessories, and cigar-related products. Founded by Ralph Monastero in 1997, the company has built a loyal customer base by offering an extensive selection of high-quality cigars, competitive pricing, and exceptional customer service. With over two decades of experience in the industry, Ralph's Cigars has become a trusted name among cigar enthusiasts and connoisseurs alike.
History of Ralph's Cigars
Ralph Monastero's passion for cigars dates back to the 1980s, when he began smoking cigars as a way to relax and unwind. As his interest in cigars grew, so did his desire to share his knowledge and enthusiasm with others. In 1997, Monastero decided to turn his passion into a career, launching Ralph's Cigars as a small online retailer. Initially, the company focused on selling cigars from established brands, but as the business grew, Monastero began to develop his own line of premium cigars, which quickly gained popularity among customers.
Product Offerings
Ralph's Cigars boasts an impressive selection of premium cigars from renowned manufacturers such as Padron, Ashton, and Oliva, as well as its own proprietary brands. The company's portfolio includes a wide range of cigar styles, shapes, and sizes to cater to diverse tastes and preferences. From mild and creamy to full-bodied and complex, Ralph's Cigars offers something for every level of cigar enthusiast. In addition to cigars, the company also sells cigar accessories, humidors, and cigar-related gifts.
Quality Control and Aging Process
Ralph's Cigars takes pride in its rigorous quality control process, which ensures that every cigar that leaves the warehouse meets the highest standards of excellence. The company's team of expert cigar rollers and quality control specialists carefully inspect each cigar for defects, imperfections, and inconsistencies. Ralph's Cigars also employs a proprietary aging process, which involves storing cigars in a controlled environment to allow them to mature and develop their full flavor potential. This process can take anywhere from several months to several years, depending on the type of cigar and the desired level of aging.
Customer Service and Support
Ralph's Cigars is committed to providing exceptional customer service and support. The company's customer service team is comprised of knowledgeable and friendly representatives who are available to answer questions, provide recommendations, and assist with orders. Ralph's Cigars also offers a 30-day money-back guarantee, allowing customers to return or exchange products that do not meet their expectations. The company's website features a comprehensive FAQ section, as well as a blog that provides valuable information on cigar-related topics, such as cigar storage, humidification, and pairing.
Shipping and Handling
Ralph's Cigars understands the importance of timely and secure shipping. The company uses state-of-the-art packaging materials and techniques to ensure that cigars arrive at customers' doorsteps in pristine condition. Ralph's Cigars offers a range of shipping options, including expedited and international shipping, to accommodate customers' varying needs. The company also provides tracking information for all orders, allowing customers to monitor the status of their shipments.
Awards and Accolades
Ralph's Cigars has received numerous awards and accolades from the cigar industry and customers alike. The company has been recognized as one of the top online cigar retailers by publications such as Cigar Aficionado and Cigar Journal. Ralph's Cigars has also received rave reviews from customers, who praise the company's exceptional customer service, competitive pricing, and high-quality products.
Community Involvement
Ralph's Cigars is committed to giving back to the community and supporting charitable causes. The company regularly participates in cigar events and fundraisers, donating a portion of its proceeds to local charities and organizations. Ralph's Cigars also partners with other businesses and organizations to promote cigar education and appreciation, hosting cigar-pairing events, seminars, and workshops.
Ralph's Cigars is a reputable and trusted online retailer that offers a wide range of premium cigars, accessories, and cigar-related products. With its commitment to quality, customer service, and community involvement, the company has established itself as a leader in the cigar industry. Whether you're a seasoned cigar enthusiast or just starting your cigar journey, Ralph's Cigars is an excellent resource for all your cigar needs.
Frequently Asked Questions
What is Ralph's Cigars?
Ralph's Cigars is a renowned cigar retailer that offers a wide range of premium cigars from top brands and manufacturers. With a rich history and expertise in the cigar industry, Ralph's Cigars is dedicated to providing cigar enthusiasts with an unparalleled shopping experience.
What types of cigars does Ralph's Cigars offer?
Ralph's Cigars boasts an extensive selection of cigars, including premium handmade cigars, machine-made cigars, cigarillos, and flavored cigars. They also offer a variety of cigar bundles, samplers, and gift sets, catering to different tastes and preferences.
What are the most popular cigar brands at Ralph's Cigars?
Ralph's Cigars carries a diverse range of popular cigar brands, including Padron, Ashton, Arturo Fuente, Montecristo, and Romeo y Julieta, among others. They also offer exclusive house blends and limited-edition releases.
How do I store my cigars?
To maintain the quality and flavor of your cigars, it's essential to store them in a humidor at a consistent temperature between 68°F and 72°F, with a relative humidity of 65% to 70%. Avoid storing cigars in direct sunlight, near heat sources, or in areas with extreme temperature fluctuations.
What is the ideal humidity level for cigar storage?
The ideal humidity level for cigar storage is between 65% and 70%. This range allows the cigars to maintain their natural oils and flavors, while preventing mold and mildew growth.
Can I store my cigars in the refrigerator?
No, it's not recommended to store cigars in the refrigerator. The cold temperature and dry air can cause the cigars to dry out and lose their flavor. Instead, use a humidor specifically designed for cigar storage.
How often should I rotate my cigars?
To ensure even aging and prevent mold growth, it's recommended to rotate your cigars every 2-3 months. This allows each cigar to be exposed to the optimal humidity and temperature conditions.
What is the difference between a cigar and a cigarillo?
A cigar is a rolled bundle of tobacco leaves, typically 5-7 inches in length, with a wrapper, binder, and filler. A cigarillo, on the other hand, is a smaller, machine-made cigar, usually 3-4 inches in length, with a milder flavor profile.
What is the best way to cut a cigar?
To cut a cigar, use a high-quality cigar cutter, and snip the cap (the closed end) at an angle, about 1/8 inch from the tip. This allows for a clean, even draw and prevents the cigar from unraveling.
How do I light a cigar?
To light a cigar, hold the flame to the foot (the open end) of the cigar, rotating it slowly to ensure an even burn. Once lit, hold the cigar vertically for a few seconds to allow the flame to spread evenly.
What is the best way to extinguish a cigar?
To extinguish a cigar, gently press the lit end into an ashtray or other heat-resistant surface, allowing the ember to die out. Avoid blowing on the cigar or using water to extinguish it, as this can cause damage to the cigar.
Can I return or exchange a cigar?
Ralph's Cigars offers a satisfaction guarantee. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe, provided the cigars are in their original condition and packaging.
How do I track my order?
Once your order is shipped, you'll receive an email with tracking information. You can use this to monitor the status of your shipment and estimated delivery date.
What is the shipping policy for Ralph's Cigars?
Ralph's Cigars offers fast and reliable shipping, with options for ground, 2-day, and overnight delivery. Shipping rates and estimated delivery times vary depending on your location and the shipping method chosen.
Is my personal and payment information secure?
Ralph's Cigars takes the security of your personal and payment information seriously. Their website uses industry-standard SSL encryption to protect your data, and they comply with all relevant payment card industry (PCI) security standards.
Can I purchase cigars as a gift?
Yes, Ralph's Cigars offers a variety of gift options, including gift sets, samplers, and cigar accessories. You can also include a personalized message with your gift purchase.
Do you offer any discounts or promotions?
Ralph's Cigars regularly offers special promotions, discounts, and loyalty rewards. Sign up for their newsletter or follow them on social media to stay informed about current deals and offers.
Can I cancel or change my order?
If you need to cancel or make changes to your order, contact Ralph's Cigars customer service as soon as possible. They'll do their best to accommodate your request, provided the order has not yet shipped.
How do I contact Ralph's Cigars customer service?
You can reach Ralph's Cigars customer service via phone, email, or through their website's contact form. They're available to assist you with any questions or concerns you may have.
What is the warranty or guarantee for Ralph's Cigars products?
Ralph's Cigars stands behind the quality of their products, offering a satisfaction guarantee and warranty on certain items. If you're not satisfied with your purchase, contact their customer service team to discuss your options.
Can I purchase cigars in bulk?
Yes, Ralph's Cigars offers bulk purchasing options for individuals and businesses. Contact their customer service team to discuss your bulk purchasing needs and available discounts.
Do you offer any cigar-related accessories?
Ralph's Cigars carries a range of cigar-related accessories, including humidors, cutters, lighters, and ashtrays. They also offer cigar-themed gifts and novelty items.
Can I get a refund or exchange if I'm not satisfied with my purchase?
Ralph's Cigars offers a satisfaction guarantee. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe, provided the products are in their original condition and packaging.
How do I know which cigar is right for me?
Ralph's Cigars offers a cigar finder tool on their website, which helps you narrow down your options based on your preferences, such as flavor profile, strength, and price range. You can also contact their customer service team for personalized recommendations.